# Reconcile payments and ledger history

Category: Billing

Before you start: confirm the correct school and role. Use approved source records; perform live changes only within your assigned authority.

1. Review recent payments and ledger entries.
2. Compare processor confirmation, payment status, invoice status, and ledger balance.
3. Resolve duplicate draft checkouts before sending new links.
4. Export reports required by the school or accounting owner.
5. Escalate mismatches with the payment ID, invoice number, family, amount, and screenshot.

## Verify the result

Payment, invoice and ledger agree with processor evidence.

## If something goes wrong

Escalate discrepancies; do not delete history to make totals match. Wait for pending actions; reopen the record before retrying an uncertain save or send.

Source: sources/BILLING_ADMIN_SOP.md — Reconciliation Procedure. Prepared October 8, 2026. SOP snapshot e06ad8d5; current source corrections are identified above. Written procedure; not a recording of a completed live action.