# Send a family or classroom message

Category: Records and communication

Before you start: confirm the correct school and role. Use approved source records; perform live changes only within your assigned authority.

Use the smallest appropriate audience.

1. Choose the right channel: family message, classroom message, announcement, billing notice, or support escalation.
2. Confirm the recipients before sending.
3. Keep messages professional, clear, and short.
4. Review AI-suggested text before sending or copying.
5. Avoid including sensitive information in broad announcements.
6. Save or log important parent follow-up when the workflow supports it.

## Verify the result

Confirm the current recipient list, final wording and send result.

## If something goes wrong

Use the smallest appropriate audience and omit private details from broadcasts. Wait for pending actions; reopen the record before retrying an uncertain save or send.

Source: sources/DIRECTOR_SOP.md — Communications. Prepared October 8, 2026. SOP snapshot e06ad8d5; current source corrections are identified above. Written procedure; not a recording of a completed live action.