# Help a family check in

Category: Kiosk and staffing

Before you start: confirm the correct school and role. Use approved source records; perform live changes only within your assigned authority.

1. On the lobby kiosk, choose `Family check-in` if the mode selector is shown.
2. Choose `Enter PIN` or `Scan QR code`.
3. If using PIN, enter your private 4 digit family PIN.
4. If using PIN, tap `Verify Family PIN`.
5. If using QR, scan the QR credential from the school; scanning verifies automatically.
6. Confirm the correct family appears.
7. Select the child or children arriving.
8. Tap `Check In`.
9. Wait for the confirmation message.

## Verify the result

Selected children show a completed check-in confirmation.

## If something goes wrong

Wrong family, missing child or protected pickup warning: stop. Wait for pending actions; reopen the record before retrying an uncertain save or send.

Source: sources/KIOSK_AND_AUTHORIZED_PICKUP_GUIDE.md — Parent Or Authorized Pickup Check-In. Prepared October 8, 2026. SOP snapshot e06ad8d5; current source corrections are identified above. Written procedure; not a recording of a completed live action.