# Review an incident and parent acknowledgement

Category: Records and communication

Before you start: confirm the correct school and role. Use approved source records; perform live changes only within your assigned authority.

1. Open **School Operations → Incidents** and select the exact child and incident.
2. Confirm the classroom, time, objective description, action taken and staff follow-up.
3. Choose the appropriate review status and enter an optional follow-up task.
4. Mark **Parent notified** only when notification actually occurred. This checkbox is a record of notification; it is not proof that a message was delivered.
5. Select **Save review** once and wait for its result.
6. Reopen the incident. Review **Parent acknowledgement pending** or the acknowledgement timestamp separately.

## Verify the result

The saved status, notification evidence and acknowledgement state are accurate.

## If something goes wrong

Incomplete facts, injury response or safety concerns go through the school’s incident process. Wait for pending actions; reopen the record before retrying an uncertain save or send.

Source: src/components/incident-review-actions.tsx. Prepared October 8, 2026. SOP snapshot e06ad8d5; current source corrections are identified above. Written procedure; not a recording of a completed live action.