# Review billing exceptions

Simplified billing-admin preview; invoice editor and payment submissions are covered in written guides.

Narrated, captioned screen orientation. Synthetic preview; no live action is submitted. Timing follows the narrated steps.

## 1. Read the school context

Confirm the selected school and family before reviewing balances. This demo is a simplified billing review screen.

## 2. Separate the exception types

Payment pending, subsidy review and credit available require different follow-up. Do not treat every balance as collectible.

## 3. Reconcile before retrying

A pending or processing payment must be checked before another attempt. Match payment, invoice and ledger evidence.

## 4. Choose the exact task guide

Use the written tuition, invoice, credit, refund or reconciliation tutorial. Creating an invoice does not itself charge a method.