Parent Portal Support

Help for families using The BEE Suite.

Parents and guardians can contact support for app access, login, parent portal, payment, document, and security questions. Your school remains the first contact for urgent child, pickup, billing policy, and record-correction issues.

support@thebeesuite.io Open parent app SOPs and guides

Contact Support

Email: support@thebeesuite.io

Include your name, school, child name if relevant, the email you use to log in, the page you were on, and a screenshot when it is safe to share one.

Parents can start account deletion from Parent Portal > Profile Settings > Privacy and Account Deletion. Some childcare, safety, licensing, billing, payment, or audit records may need school review or retention.

Do not send full card numbers, bank login details, medical documents, custody documents, or other highly sensitive files through ordinary email unless support specifically gives you a secure upload path.

Support Can Help With

Parent portal login and password reset help
Missing child, family, document, photo, message, or invoice records
Parent payment or checkout questions
App install, home screen, or App Store access questions
Security or privacy concerns
Account deletion and data request routing

Contact Your School Directly For Urgent Items

Pickup changes or custody questions
Immediate child safety, health, or emergency issues
Same-day billing, tuition, or school policy decisions
Incorrect family records that must be fixed before drop-off or pickup