The BEE SuiteChildcare CRM & OperationsClear help for every BEE Suite role.
Platform, company, regional, school, classroom, billing, family, pickup, and audit users can contact support for access or technical issues. Your school remains the first contact for urgent child, pickup, billing policy, and record-correction decisions.
Family FAQs
Answers for parents, guardians, and pickup users
Sign-in, family records, check-in, updates, documents, billing, and urgent school contact.
ParentsHow do I access the parent portal for the first time?
Open Parent Login and use the guardian email and password from your school invitation. If you already changed that password, use your current one. After signing in, review your information under Family → Profile & Security.
ParentsWhat should I do if my child or family information is wrong?
Send a routine correction through the parent portal or contact the school office. For an error affecting same-day pickup, custody, medication, allergy, or emergency contacts, call the school immediately.
ParentsHow do check-in and checkout work?
Use the school’s kiosk or staff-assisted process every day. Only authorized people may complete pickup. Never share a kiosk PIN, and call the school for same-day pickup changes.
ParentsWhere can I report an absence or schedule change?
Use the parent portal when your school accepts online absence notices. For same-day or urgent changes, call the school directly and follow its attendance policy.
ParentsWhen will daily reports and photos appear?
Teachers publish approved care entries, notes, and photos during or after the school day. Open Updates and choose a date to review them together. Some content may wait for teacher or director review. Contact the classroom for missing routine updates.
ParentsHow do I upload enrollment, medical, or permission documents?
Open Family → Documents, choose the requested record, and use the secure upload form. The school reviews uploads before marking them complete. Do not send sensitive files through ordinary email.
ParentsHow do invoices, balances, and autopay work?
Payments shows invoices, payments, credits, and the current family balance. Review the amount and payment method before authorizing payment. Bank payments may remain pending for several business days. Tuition policy questions belong with the school office.
ParentsWhat if a payment fails or my balance looks wrong?
Do not submit repeated payments while one is pending. Review the payment status, then contact the school with the invoice number and date. Never email card numbers or bank credentials.
ParentsHow are incident reports handled?
Staff record observed facts and actions taken, a director completes administrative review, and the family receives the approved report and acknowledgment steps. Urgent health and safety communication still happens directly.
EveryoneWhat requires a phone call instead of a portal message?
Immediate safety or medical issues, custody concerns, pickup changes, same-day attendance changes, urgent billing or policy decisions, and any record error that affects today’s care should go directly to the school.
Team FAQs
Answers for school, classroom, billing, and company teams
Launch readiness, daily operations, classroom practice, billing close, reporting, security, and support escalation.
SchoolsWhat must a director complete before launch?
Verify the school profile, classrooms, ratios, staff, families, tuition rules, documents, communications, calendar, compliance, and FTE workflow; then test director, teacher, parent, kiosk, billing, enrollment, documents, and reporting.
SchoolsWhat is the daily director operating loop?
Review dashboard alerts, attendance and ratios, new leads and tasks, family messages, incidents, documents, billing exceptions, staff coverage, and end-of-day report completion. Assign an owner and due time to every exception.
SchoolsHow should teachers use the classroom dashboard?
Confirm the classroom assignment, mark attendance through the approved check-in process, record daily care and activities, share only approved media, finish reports before checkout, and escalate sensitive decisions to a director.
SchoolsWhat should be reconciled before submitting FTE?
Match active enrollment, full-time and part-time schedules, age-group totals, attendance exceptions, licensed capacity, occupancy, billing totals, AR, new starts, and withdrawals. Resolve form variances before submission.
SchoolsHow should billing close be performed?
Review invoice statuses and line items, reconcile payments and refunds, verify credits and adjustments, separate subsidy and family responsibility, and follow up according to policy. Never mark unconfirmed funds paid.
SchoolsWho can change approved FTE or sensitive records?
Use the correction and approval steps provided for the user’s access level. Approved FTE reports require executive correction. An authorized staff member must review custody, medical, incident, billing, compliance, and deletion decisions, and the change remains in the audit history.
SchoolsWhat information should never be sent through ordinary email?
Do not send full payment credentials, bank logins, medical files, custody files, government identifiers, passwords, or unapproved child media. Use the secure in-app workflow or an approved protected channel.
SchoolsHow should a school request technical support?
Include the user role, school, login email, page, time, steps taken, and a safe screenshot. Remove child, family, billing, medical, and custody details unless support provides a secure upload path.
EveryoneWhat requires a phone call instead of a portal message?
Immediate safety or medical issues, custody concerns, pickup changes, same-day attendance changes, urgent billing or policy decisions, and any record error that affects today’s care should go directly to the school.